Tenants Guide
How do I renew my contract?
- You should inform us two months prior to the end of your tenancy to allow enough time to arrange all the related administration. Contact info@synergy-estates.com or more information.
When will my deposit be returned to me?
- Once the check-out has been conducted, the property has been cleaned to a satisfactory standard and Synergy Estates London has received instructions regarding the deposit from the landlord, the money will be returned to your account, less any agreed deductions.
What is the Tenant Deposit Protection Scheme?
- Your deposit will be protected by the Tenancy Deposit Protection Scheme.
What expenditure should I expect at the end of the tenancy?
- As an outgoing tenant typically your costs will be associated with the condition of the property at the end of your tenancy. Any discrepancies between the check in and check out reports may result in your landlord requesting deductions from your deposit.
What should I do with the keys at the end of the tenancy?
- We aim to ensure that you are always kept up to date with any on-going issues with regular phone calls, emails and property statements.
How will my payments cease at the end of my tenancy?
- You should contact your bank directly to cancel your standing order once the last payment has left your account.
What penalties will I incur should I break my lease agreement early?
- The primary liability is for rent until the end of the contract or its break clause point.
How do I serve notice to vacate my property?
- Notice would need to be served in accordance with your particular lease agreement by recorded delivery to Synergy Estates London or by emailing info@synergy-estates.com. The agreement should always be referenced.
What happens if my rent is paid late?
- Any problems with rental payments, that may result in late payment, should be conveyed to Synergy Estates Accounts Department (accounts@synergy-estates.com). Arrears letters will be issued if rent remains outstanding beyond 3 days after it was due. A default fee of interest on late rent is payable at 3% above Bank of England base rate applicable if rent is more than 14 days overdue.
When will the rent leave my account?
- It is recommended that rent is paid by a standing order mandate and will leave your account 3 days prior to the rental due date in order to be in the recipients account on the due date (The due date is typically, although not always, the date on which you moved in).
How do I pay rent?
- For long lets you will be asked to set up a monthly standing order with your bank.
How do I work out a monthly rental payment?
- The best way to work out the monthly rental payment for a property is to multiply the weekly rent by 52 and divide the total by 12.
Who is responsible for contacting the utility companies after I move in?
- You as the tenant are responsible for setting up accounts with the utility companies directly when you move into your property and also when you leave, taking care to provide meter readings at the beginning and end of the tenancy.
What references do I need to get?
- For a long let you will be asked for a previous landlord, bank, employee and/or character references to demonstrate proof of income and suitability. You will also need to provide proof of ID, proof of address and proof of a ‘Right to Rent’ in England through a passport or combination of passport and valid visa.
Who do I speak to if I have problems with my tenancy?
- Report and track any problems relating to your tenancy, or see an organised list of your contacts for each tenancy with your Synergy Estates negotiator.
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info@synergy-estates.com
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